Standard operating procedure template
Give a recurring operational request a consistent path from intake to completion, including the exception that sends incomplete work back for clarification.
The procedure, step by step
Request received
Request coordinator
Record the request, requester and expected outcome in the team’s intake queue.
- 2
Check requirements
Request coordinator
Confirm scope, required inputs and acceptance criteria before assigning the work.
Inputs complete?
Request coordinator
Proceed only when the required information is available. Otherwise request clarification.
- 4
Request missing inputs
Request coordinator
Ask the requester for the missing information and return the request to the requirements check.
- 5
Complete the work
Operator
Assign a responsible operator, perform the agreed procedure and record the result.
- 6
Review the result
Reviewer
Check the result against the acceptance criteria. Resolve any gaps before handoff.
Close and notify
Request coordinator
Record completion and notify the requester with the result and any follow-up actions.
Expected outcome
A completed request with a recorded quality check and a clear handoff.
More starting points
These are example procedures, not legal, compliance or security advice. Adapt them to your team’s policies before use.