Process map template
Map a cross-team delivery process so each input, ownership handoff and decision is explicit.
The procedure, step by step
Define the request
Process owner
Capture the customer need, the expected deliverable and the boundaries of the process.
- 2
Gather inputs
Coordinator
Collect the information, resources and approvals needed for the work.
- 3
Produce the deliverable
Delivery team
Complete the work and pass the result to the person responsible for acceptance.
Meets acceptance criteria?
Reviewer
Compare the deliverable with the agreed requirements and record the acceptance decision.
- 5
Resolve the gaps
Delivery team
Document the issues and return the work to the delivery team for correction.
- 6
Hand off the result
Coordinator
Send the accepted deliverable to the customer or the next team, with the context they need.
Capture improvements
Process owner
Record feedback, recurring delays and improvement actions for the process owner.
Expected outcome
An accepted deliverable and a recorded opportunity to improve the process.
More starting points
These are example procedures, not legal, compliance or security advice. Adapt them to your team’s policies before use.